Nodespell support is reached from inside the app: the Help menu in the editor, the Help and about window, and the More menu on the projects dashboard. From there you can open these docs, read What’s new, report a problem with technical details attached, send feedback, copy the support email address, or join the Nodespell community on Discord and YouTube.
What is in the Help menu?
Section titled “What is in the Help menu?”Open Help in the editor’s top bar. A dot on the menu means there are updates you have not seen.
| Item | What it does |
|---|---|
| Help | Opens this documentation site. |
| What’s new | Opens the list of recent updates. |
| Getting started tutorials | Opens short walkthroughs for your first projects. |
| Show first-run guide | Shows the first-run guide again, where Create is available. |
| Show suggestions | Turns in-app suggestions on or off. |
| Copies the support email address to your clipboard. | |
| Report a problem… | Opens a message to Nodespell with technical details filled in. |
| Discord | Opens the Nodespell Discord community. |
| YouTube channel | Opens Nodespell tutorials and demos. |
| Submit feedback | Opens the feedback form. |
| About | Opens the Help and about window. |
On the projects dashboard, the same essentials are under More in the sidebar: What’s new, Language, Copy support email, Discord and YouTube channel.
Use the Help and about window
Section titled “Use the Help and about window”Choose Help > About to open Help and about. It has three sections:
- Get help: Documentation, Getting started tutorials, What’s new (with the latest update date), Report a problem and Send feedback.
- Community: Discord, YouTube and the Nodespell website.
- Support details: your Build, Browser, Graphics, Language and Window size, with Copy details.
The footer shows the support email address and links to the Terms and Privacy Notice.
Read What’s new
Section titled “Read What’s new”What’s new lists recent improvements, new features and fixes, newest first, with a marker for updates you have not seen. Open it from Help > What’s new, More > What’s new on the dashboard, or the Help and about window. The full history is also at What’s new.
Report a problem
Section titled “Report a problem”- Choose Help > Report a problem…, or Report a problem in Help and about. Error screens also offer Report this problem.
- The Contact Nodespell dialog opens with the support Email, a Subject, and a Message that already contains technical details.
- Add what you were doing when the problem happened, above the generated details.
- Select Open email app to send it from your mail app. If nothing opens, use Copy email and Copy request and paste them into any email.
Nothing is sent until you send the email yourself.
Send feedback or ask a question
Section titled “Send feedback or ask a question”Choose Help > Submit feedback. In Submit Feedback, pick a Type (Feature Request, Bug Report, General Feedback or Question), a Category where asked (such as AI Models, Project Management or Billing & Credits), and write a Message of at least 10 characters. Select Submit.
How to contact support
Section titled “How to contact support”| Channel | Where to find it |
|---|---|
| Email: info@nodespell.com | Help > Email, More > Copy support email, or the Help and about footer |
| Discord: discord.gg/MTv95R93Xx | Help > Discord or More > Discord |
| YouTube: youtube.com/@Nodespell | Help > YouTube channel or More > YouTube channel |
| Website: nodespell.com | More > Visit website |
What details should you include?
Section titled “What details should you include?”Include enough for Nodespell to find and reproduce the problem:
- Support details from Help and about: select Copy details and paste them. They contain your build, browser and system, graphics card, language and window size.
- What you were doing, what you expected, and what happened instead.
- The Project name, and the node or Creative Tool involved.
- The time it happened, and any Error code or Reference shown in the message.
- For edits that could not save, the recovery file from Export for support or Export copy. See Saving and recovery.
- For billing questions, the email address on your account. Never send passwords or card numbers.
Some error messages, such as a failed version save, include a Contact us button that opens the feedback form with the action, problem, reference and time already filled in. You can edit these before you submit.
Frequently asked questions
Section titled “Frequently asked questions”What is the Nodespell support email address?
Section titled “What is the Nodespell support email address?”info@nodespell.com. Copy it from Help > Email or More > Copy support email.
Does Report a problem send data automatically?
Section titled “Does Report a problem send data automatically?”No. It prepares an email with technical details. Nothing is sent until you send it from your email app.
Where can I ask other Nodespell users for help?
Section titled “Where can I ask other Nodespell users for help?”Join the Nodespell Discord from Help > Discord to ask questions and share work.
Where do I find the latest changes?
Section titled “Where do I find the latest changes?”Open Help > What’s new in the editor, or More > What’s new on the dashboard.
Related
Section titled “Related”- Saving and recovery: exporting unsaved edits for support.
- Troubleshooting: fixes for common problems.
- FAQ: general questions.
- Billing: subscription and invoice help.
- Interface tour: where the Help menu is.