# Get help and contact Nodespell support

> Find help in Nodespell from the Help menu and Help and about window, read What's new, join Discord, and contact support with the right details.

Source: https://docs.nodespell.com/account/support/ · Last updated: 2026-11-10

Nodespell support is reached from inside the app: the **Help** menu in the editor, the **Help and about** window, and the **More** menu on the projects dashboard. From there you can open these docs, read What's new, report a problem with technical details attached, send feedback, copy the support email address, or join the Nodespell community on Discord and YouTube.

## What is in the Help menu?

Open **Help** in the editor's top bar. A dot on the menu means there are updates you have not seen.

| Item                          | What it does                                                   |
| ----------------------------- | -------------------------------------------------------------- |
| **Help**                      | Opens this documentation site.                                 |
| **What's new**                | Opens the list of recent updates.                              |
| **Getting started tutorials** | Opens short walkthroughs for your first projects.              |
| **Show first-run guide**      | Shows the first-run guide again, where Create is available.    |
| **Show suggestions**          | Turns in-app suggestions on or off.                            |
| **Email**                     | Copies the support email address to your clipboard.            |
| **Report a problem…**         | Opens a message to Nodespell with technical details filled in. |
| **Discord**                   | Opens the Nodespell Discord community.                         |
| **YouTube channel**           | Opens Nodespell tutorials and demos.                           |
| **Submit feedback**           | Opens the feedback form.                                       |
| **About**                     | Opens the **Help and about** window.                           |

On the projects dashboard, the same essentials are under **More** in the sidebar: **What's new**, **Language**, **Copy support email**, **Discord** and **YouTube channel**.

## Use the Help and about window

Choose **Help** > **About** to open **Help and about**. It has three sections:

- **Get help**: **Documentation**, **Getting started tutorials**, **What's new** (with the latest update date), **Report a problem** and **Send feedback**.
- **Community**: Discord, YouTube and the Nodespell website.
- **Support details**: your **Build**, **Browser**, **Graphics**, **Language** and **Window** size, with **Copy details**.

The footer shows the support email address and links to the Terms and Privacy Notice.

## Read What's new

**What's new** lists recent improvements, new features and fixes, newest first, with a marker for updates you have not seen. Open it from **Help** > **What's new**, **More** > **What's new** on the dashboard, or the **Help and about** window. The full history is also at [What's new](https://docs.nodespell.com/whats-new/).

## Report a problem

1. Choose **Help** > **Report a problem…**, or **Report a problem** in **Help and about**. Error screens also offer **Report this problem**.
2. The **Contact Nodespell** dialog opens with the support **Email**, a **Subject**, and a **Message** that already contains technical details.
3. Add what you were doing when the problem happened, above the generated details.
4. Select **Open email app** to send it from your mail app. If nothing opens, use **Copy email** and **Copy request** and paste them into any email.

Nothing is sent until you send the email yourself.

## Send feedback or ask a question

Choose **Help** > **Submit feedback**. In **Submit Feedback**, pick a **Type** (**Feature Request**, **Bug Report**, **General Feedback** or **Question**), a **Category** where asked (such as **AI Models**, **Project Management** or **Billing & Credits**), and write a **Message** of at least 10 characters. Select **Submit**.

## How to contact support

| Channel                                                               | Where to find it                                                                          |
| --------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| Email: info@nodespell.com                                             | **Help** > **Email**, **More** > **Copy support email**, or the **Help and about** footer |
| Discord: [discord.gg/MTv95R93Xx](https://discord.gg/MTv95R93Xx)       | **Help** > **Discord** or **More** > **Discord**                                          |
| YouTube: [youtube.com/@Nodespell](https://www.youtube.com/@Nodespell) | **Help** > **YouTube channel** or **More** > **YouTube channel**                          |
| Website: [nodespell.com](https://nodespell.com)                       | **More** > **Visit website**                                                              |

## What details should you include?

Include enough for Nodespell to find and reproduce the problem:

- **Support details** from **Help and about**: select **Copy details** and paste them. They contain your build, browser and system, graphics card, language and window size.
- What you were doing, what you expected, and what happened instead.
- The Project name, and the node or Creative Tool involved.
- The time it happened, and any **Error code** or **Reference** shown in the message.
- For edits that could not save, the recovery file from **Export for support** or **Export copy**. See [Saving and recovery](https://docs.nodespell.com/projects/saving-and-recovery/).
- For billing questions, the email address on your account. Never send passwords or card numbers.

Some error messages, such as a failed version save, include a **Contact us** button that opens the feedback form with the action, problem, reference and time already filled in. You can edit these before you submit.

## Frequently asked questions

### What is the Nodespell support email address?

info@nodespell.com. Copy it from **Help** > **Email** or **More** > **Copy support email**.

### Does Report a problem send data automatically?

No. It prepares an email with technical details. Nothing is sent until you send it from your email app.

### Where can I ask other Nodespell users for help?

Join the Nodespell Discord from **Help** > **Discord** to ask questions and share work.

### Where do I find the latest changes?

Open **Help** > **What's new** in the editor, or **More** > **What's new** on the dashboard.

## Related

- [Saving and recovery](https://docs.nodespell.com/projects/saving-and-recovery/): exporting unsaved edits for support.
- [Troubleshooting](https://docs.nodespell.com/reference/troubleshooting/): fixes for common problems.
- [FAQ](https://docs.nodespell.com/reference/faq/): general questions.
- [Billing](https://docs.nodespell.com/account/billing/): subscription and invoice help.
- [Interface tour](https://docs.nodespell.com/start/interface/): where the Help menu is.